Frequently asked questions about licenses

What does a license include?

Licenses include permanent elements of the Nespra service, such as technical support, mobile applications (for IoS and Android), cloud-hosted software, historical data storage, firmware updates and versions of ongoing software functions and bug fixes.

Does Nespra invoice fees by function or by user?

No. The licenses are simple, transparent and all-inclusive, with no hidden costs.

How are licenses sold?

Nespra licenses are sold 'per sensor, per year'. Each client organization is licensed for a certain number of sensors until an expiration date. Nespra devices can carry more than one internal or external sensor, depending on the number of connected sensors, Nespra will use the required licenses of the total available to the organization For example, the Nesmotes Industriales NM11, can manage up to 5 external sensors. The customer can use only 2 and associate two sensor licenses with the device, so that it will always optimize the use of the licenses to the number of active sensor metrics. Licenses are prepaid. Once you acquire a license, you own it and have no periodic payment obligations. Licenses are sold for periods of validity of 1, 3 and 5 years, with price discounts available for periods of validity of several years.

Do I need a license for each Nespra hardware and sensor?

No, you only need licenses for each active sensor. Nesmotes are not licensed, as are Nesgates. Each Nespra sensor needs a license to operate and the total number of active sensors in the cloud cannot exceed the number of licenses (for example, if you have 100 NS licenses, you can have up to 100 active sensors in your organization).

Can Nespra sensors work without a license?

If you do not have a license, or if the license expires, your sensors will no longer be managed in the cloud and send information.

Do I need a license to use the Nespra App?

No, the App does not require its own license. Only authorized users in one or more organizations may access the App.

Do I need to buy a new license every time I buy new hardware?

Normally yes. Whenever the number of devices in your organization increases, you must purchase additional sensor licenses, but you may have extra sensor licenses in your organization and you can use the new sensors with the license you purchased previously. If you make a replacement hardware replacement, you should not purchase more sensor licenses, since the total number of sensor licenses does not increase or decrease.

I have sent a request for RMA (material return authorization). Do I have to do something about licensing?

No, you don't need to worry about licenses. The removed hardware will release the licenses that will be used by the sensors of the replaced hardware.

What happens if I add new devices and sensors to an existing implementation?

If you make several purchases, you will have several license expiration dates. If part of your licenses expires without acquiring a renewal, you must remove the corresponding number of sensors from your organization so that the total number of sensors does not exceed the number of valid licenses.

When does the period of validity of a license begin to run?

The periods of validity of the license begin on the activation date of the license management panel. You can purchase sensor licenses and not activate them until you decide, so that the activation date and therefore the validity period will be the most optimal.

What happens after the term of my license expires?

If you want to continue using the service, you can purchase a new license that will work with your existing sensors. If you do not wish to continue using the service, you have no obligation to renew your license.

Will I be notified before my license expires?

Yes. Nespra will notify you of the expiration of your license well in advance.

Are the licenses transferable?

Licenses are not transferable between customer accounts.